Refund policy

At Mentor Company, Lda, we are committed to ensuring your satisfaction. If you are not satisfied with your purchase, please review our refund policy below.

1. Refund Eligibility Period

You have 14 days from the date of receipt of your order to request a refund.

2. Conditions for Refund

To be eligible for a refund, the product must:

Be in perfect condition, with no signs of use or damage caused by the customer.

Be returned in its original packaging, including all accessories, manuals, and labels.

Include proof of purchase or the order number.

Have been purchased through this website.

Products that do not meet these conditions may not be eligible for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

Wait for confirmation and return instructions from our team.

Ship the product to the address provided, ensuring it is properly packaged to avoid damage during transport.

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrectly shipped.

4. Refund Process

Once the returned product has been received and inspected, we will process the refund using the same payment method used for the original purchase.

Refunds will be issued within 10 to 15 business days after confirmation of the return.

5. Defective or Damaged Products

If the product received is defective or damaged, please contact us within 14 days of delivery. We may request photos or videos for assessment.

In such cases:

A full refund will be issued once the issue is confirmed.

Shipping costs related to defective or incorrect products will be covered by Mentor Company, Lda.

6. Non-Refundable Items

Certain items are not eligible for refunds, including:

Personalized or made-to-order products.

Hygiene or intimate-use products that have been opened.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be published on this page

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