Terms of service

Welcome to our website! By accessing and using this site, you agree to comply with the following terms and conditions. If you do not agree with these terms, please do not use this website.

1. Use of the Website
This website is owned and operated by Mentor Company, Lda., a company with tax identification number 515170607 and registered office at Rua da Igreja 705B, Apartado 22, 2865-999 Fernão Ferro, Portugal.
You agree to use this website only for lawful purposes and in accordance with all applicable laws and regulations. The use of this website is intended exclusively for end customers and not for resellers or distributors.

2. Products and Services
The products and services offered on this website are subject to availability. Mentor Company, Lda. reserves the right to modify, discontinue, or limit the availability of any product or service at any time without prior notice.
Mentor Company, Lda. considers the information regarding the essential characteristics of products based on technical descriptions provided by its suppliers, as well as photographs illustrating the products.
Product images and photographs, although intended to be as accurate as possible, are illustrative. Customers should be aware that there may be differences in color, appearance, or shape, which may also result from the monitor and web browser used. Therefore, we recommend carefully reviewing the product details and characteristics before making a purchase.

3. Registration and Account
To access certain features of the website, you may be required to create an account. By creating an account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account and password, as well as for all activities that occur under your account.

4. Prices and Payments
The retail prices displayed in the online store are shown in euros (€) and include Value Added Tax (VAT) at the applicable legal rate.
Shipping costs are the responsibility of the User/Buyer and will be added to the total cost of the selected products. The User will be informed of these charges before confirming the order and completing the purchase process.
Mentor Company, Lda. reserves the right to change prices at any time. However, it undertakes to apply the prices in effect at the time the order is placed.
In the event of a technical, manual, or system error causing a significant and unintended change in the listed price, the order will be considered invalid and cancelled.

5. Returns and Refund Policy
The returns and refund policy is detailed in the “Return Policy” section of our website. If you have any questions, please contact our customer support team for further information.

6. Intellectual Property
All content on this website, including texts, images, graphics, logos, icons, videos, and other materials, is the property of Mentor Company, Lda. or its licensors and is protected by copyright and intellectual property laws.
You agree not to copy, modify, distribute, or use any part of the content without prior written permission from Mentor Company, Lda.

7. Links to Third-Party Websites
This website may contain links to third-party websites that are not controlled by Mentor Company, Lda. We are not responsible for the content, privacy policies, or practices of these websites. We recommend that you read the terms and conditions and privacy policies of any third-party websites you visit.

8. Disclaimer of Liability
Mentor Company, Lda. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use this website or any product purchased through it.

9. Changes to Terms and Conditions
Mentor Company, Lda. reserves the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be posted on this page and will take effect immediately upon publication.

10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Portugal, without regard to conflict of law principles.

11. Contact
If you have any questions regarding these Terms and Conditions, please contact our team via email at apoiocliente@mentor-company.pt